At ibet my, we understand that privacy is more than a legal obligation – it is a matter of trust. This Privacy Policy clearly explains how we collect, use, store, and protect the personal data of every ibet my member in Malaysia.
Welcome to the ibet my Privacy Policy. This document explains how ibet my ("Platform", "we", "Company") collects, processes, stores, and protects your personal data ("Member", "you") when you use our online Sports Betting and casino platform at ibetmy.xyz.
Ibet my was built for Malaysian players, and we understand how important trust is in the relationship between an online platform and its users. You entrust us with your personal information – your name, phone number, and payment details via Touch 'n Go eWallet, GrabPay, DuitNow, and FPX – and we take that responsibility very seriously.
This Privacy Policy is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. By registering and using the ibet my platform, you agree to the data collection and processing practices described in this document.
Ibet my collects various types of personal data during registration and platform use. We only collect data that is genuinely necessary to provide a secure, fair, and compliant service.
Data You Provide Directly:
Automatically Collected Data:
Ibet my uses collected personal data solely for legitimate and specific purposes. We do not process your data for purposes unrelated to the provision of our services without your prior consent.
Ibet my will not use your data to make automated decisions that significantly affect you without appropriate human review. Any account suspension or closure involves a review by our team.
Ibet my does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. We only share data in limited circumstances and under strict controls:
Payment Service Providers:
To process your deposits and withdrawals, ibet my needs to share the necessary transaction information with your chosen payment service provider — such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX banks (Maybank, CIMB, RHB, Hong Leong, AmBank). This sharing is limited strictly to the information required to complete the transaction in question.
Technology & Platform Service Providers:
Ibet my works with third-party technology providers for hosting, security, analytics, and support services. All such providers are bound by strict data protection agreements and are only permitted to process data for purposes we have specified.
Legal Requirements:
Ibet my may disclose personal data to Malaysian authorities or regulatory bodies where required by law, court order, or to protect the rights, property, or safety of ibet my, its members, or the public.
Fraud Protection:
In cases involving investigations into fraud, money laundering, or suspected criminal activity, ibet my may share the necessary information with Malaysian law enforcement authorities.
Ibet my uses cookies and similar tracking technologies to enhance your platform experience, identify active login sessions, and help us understand how members use the platform for continuous improvement.
Types of Cookies We Use:
You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the ibet my platform. For guidance on managing cookies in your browser, refer to your browser's documentation.
The security of your personal and financial data is ibet my's top priority. We continually invest in the latest cybersecurity infrastructure to ensure our platform stays protected against an ever-evolving threat landscape.
While ibet my takes all reasonable steps to protect your data, no online system can guarantee absolute security. You are also responsible for safeguarding your ibet my account password and not disclosing it to others.
Ibet my retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under applicable Malaysian law.
You may request deletion of data not subject to statutory retention obligations by contacting us at support@ibetmy.xyz. Such requests will be processed within 30 business days.
As an ibet my member in Malaysia, you have specific rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). ibet my respects and facilitates the exercise of these rights:
To exercise any of the rights above, contact the ibet my privacy team at support@ibetmy.xyz with the subject line "Privacy Rights Request". Please include your account username and the details of your request. We will verify your identity before processing the request and will respond within 21 business days.
Ibet my operates in Malaysia and the majority of data processing takes place within Malaysia. However, as an online platform, some of our technology and service providers may store or process data outside of Malaysia.
When cross-border data transfers occur, ibet my ensures that an equivalent or higher level of protection is applied through:
For more information on cross-border data transfers, please contact us at support@ibetmy.xyz.
Ibet my is an online betting platform restricted to individuals aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If you are a parent or guardian and believe your underage child has registered an ibet my account, please contact us immediately at support@ibetmy.xyz. We will take prompt action to investigate, close the account, and delete all associated data without delay.
Ibet my applies reasonable age verification measures during the registration process. We also encourage parents and guardians to monitor their children's internet usage and make use of appropriate parental control software.
The ibet my platform may contain links or references to third-party websites or services related to sports or entertainment. The ibet my Privacy Policy does not apply to any such third-party websites or services.
Ibet my is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of any website you visit outside the ibet my platform.
Note: ibet my does not display advertisements from third-party ad networks on our platform. All content you see on ibetmy.xyz is owned by ibet my or produced by our team for the benefit of members.
Ibet my reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable laws, or service improvements. When significant amendments are made, ibet my will:
Continued use of the ibet my platform after any amendments to the Privacy Policy take effect will be considered acceptance of the updated policy. If you do not agree with the amendments, you have the right to close your account and request deletion of your data in accordance with the procedure set out in Section 8.
Previous versions of this Privacy Policy are available upon request by contacting us at support@ibetmy.xyz.
If you have any questions, concerns, or requests regarding ibet my's Privacy Policy or how we handle your personal data, our privacy team is ready to help.
For formal data rights requests (access, correction, deletion), please submit your request via email, stating your ibet my account username and the nature of your request. Identity verification may be required before we proceed.
Ibet my is committed to handling every privacy enquiry with seriousness and professionalism. Your trust is the foundation of everything we build, and we do not take this responsibility lightly.
Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to the personal data that ibet my holds about you.
Request a copy of the personal data ibet my holds about you at any time. Requests are processed within 21 working days via email to support@ibetmy.xyz.
Request corrections to inaccurate or incomplete data. You can update basic account information directly through your ibet my account settings without needing to contact support.
Request deletion of data that is no longer required, subject to statutory retention obligations. Requests are processed within 30 business days.
Opt out of marketing communications from ibet my at any time via the unsubscribe link in any email or by contacting our support team.
Request that ibet my restrict the processing of your data under certain circumstances — for example, while a dispute about data accuracy is being resolved.
Receive your personal data in a machine-readable format for transfer to another service provider, should you wish to do so.
Data protection is not a one-time effort – it is a daily practice we reinforce through ongoing investment in security.
Every bit of data transmitted between your device and ibet my's servers is protected by 256-bit SSL encryption – the same technology used by Maybank2u, CIMB Clicks, and other leading Malaysian financial institutions. Your Touch 'n Go, GrabPay, or DuitNow deposit and withdrawal details never travel as plain text.
At ibet my, access to member data is governed by a minimum-necessity principle – each staff member can only view the data required to perform their specific role. No employee can access your password, as it is stored in an irreversible hash format. All data access is logged and audited on a regular basis.
Ibet my conducts regular penetration testing and security audits by independent experts throughout the year. Any vulnerabilities identified are remediated promptly. This proactive approach ensures the ibet my platform stays ahead of the latest cyber threats targeting online platforms.
Ibet my has never and will never sell, rent, or trade members' personal data to advertisers, marketing companies, or any other third parties. Your data is shared only with payment providers such as TNG and DuitNow solely for the purpose of processing your transactions – nothing more.
Your deposit funds at ibet my are held in a separate account from the company's operational funds. This means your winnings and balance are fully protected from any financial difficulties the company may encounter. Your funds are always available for withdrawal whenever you need them.
Ibet my sends instant notifications via email or SMS whenever a new login, password change, withdrawal request, or unusual activity is detected on your account. This allows you to promptly identify and report any unauthorised access to the ibet my support team.
In the interest of full transparency, this table summarises the types of data collected, the reasons for collection, and how long each type is retained.
| Data Type | Purpose of Use | Legal Basis | Retention Period |
|---|---|---|---|
| Registration Information (Name, Email, Phone Number) | Account management, communications | Contract (Terms & Conditions) | Duration of active account + 5 years |
| Payment Information (TNG, GrabPay, DuitNow, FPX) | Deposit & withdrawal processing | Performance of a contract | 5 years after the last transaction |
| KYC Documents (National ID, Passport) | Identity verification, AML compliance | Legal obligations | 5 years after account closure |
| Betting Records (Sports, Casino, Slots) | Bet settlement, disputes | Performance of a contract | 5 years |
| Technical Data (IP, Browser, Device) | Security & fraud prevention | Legitimate interest | 2 years |
| Customer Support Communications | Issue resolution and improvements | Legitimate interest | 2 years |
| Cookies & Analytics Data | Platform improvements | Consent | 12–24 months |
We understand that lengthy privacy documents can be overwhelming. Here are six key takeaways in a format that's easy to remember.
All data transmitted between you and ibet my is protected by 256-bit SSL encryption – the same standard used by Malaysia's leading banks. Your password is stored in an irreversible hash format.
Ibet my does not sell, rent, or trade your data to any third party for marketing purposes. Data is shared only with payment providers to process your transactions.
All data collection and processing practices at ibet my comply with Malaysia's Personal Data Protection Act 2010. We take our legal obligations to every member seriously.
You may access, amend, delete, or transfer your data at any time. ibet my processes privacy rights requests within 21 working days via support@ibetmy.xyz.
Ibet my collects only the minimum data necessary and uses it solely for the purposes stated in this Privacy Policy — account management, transaction processing, and security.
The ibet my privacy team is committed to responding to all privacy-related enquiries within 72 business hours. Contact us at support@ibetmy.xyz with the subject line "Privacy Enquiry".
When you register on ibet my and start betting on Malaysia Super League football, tracking Thomas Cup results, or wagering on your favourite MPL Mobile Legends match, you leave a digital footprint containing sensitive personal and financial information. Your name, phone number, and the Touch 'n Go eWallet or DuitNow account you use for deposits — all of this is data that holds real value and deserves serious protection.
Ibet my understands the trust you place in us when you share this information. Unlike some online platforms that treat user data as a commercial asset to be sold, ibet my treats your data as a trust held in full integrity. This is why we invest heavily in data security infrastructure, and we do not earn a single cent from selling member data to third parties.
Your betting records on ibet my — the matches you wagered on, the odds you selected, the amounts you staked — are deeply personal information that reflects your interests and habits. ibet my uses this information solely to deliver a better service, detect suspicious activity to protect your account, and meet our legal compliance obligations. Nothing more.
The security of your ibet my account is a shared responsibility. While ibet my invests heavily in security infrastructure, there are simple steps you can take to keep your account and data safe.
Start with a strong, unique password for your ibet my account – a combination of uppercase letters, lowercase letters, numbers, and symbols that you do not use for any other service such as Maybank2u or GrabPay. Change your password regularly and never share it with anyone, including ibet my's support team, who will never ask for it.
Second, enable two-factor authentication (2FA) on your ibet my account for an added layer of security. With 2FA, even if someone knows your password, they still cannot log in without the verification code sent to your phone number.
Third, always log out of your ibet my account when you are done playing, especially on shared devices. Monitor account activity notifications sent by ibet my and report any suspicious activity to our support team immediately at support@ibetmy.xyz.
The ibet my Privacy Policy forms part of Terms & Conditions us and is fully compliant with the Malaysian Personal Data Protection Act 2010. For privacy enquiries, contact support@ibetmy.xyz. For information on responsible gambling, visit Responsible Gaming ibet my.
256-bit SSL, no data selling, fast payouts in 15 minutes via TNG & DuitNow. Malaysian football, badminton, e-sports, slots & live casino — all on one platform that puts your privacy first.